Always 5 stars and plus, as well, for the past fifteen years or so. They are always careful and do great work and go the extra mile. The last time I was in, they knew I was worried about safety for my granddaughter, who would drive my old car to the Gainesville airport, and I was extra well taken care of. They really listened to my concerns and even checked out extra things for me. They relieved my worries. My car is a 2011, and even though I don't take as good care of it as I should, they never make me feel as if my car is not as good as the newer ones waiting for service in their lot. When my husband died a few years back, I totally forgot about oil changes, etc., and when i got back to doing things for it, i had let it go for almost 2 years. Kelly's worked on that with gentle reminders and extra stuff in the oil and saved my engine. I even overheard Kelly say to someone that they have not raised their charges for labor, although prices have gone up everywhere else. I am very grateful for all they have done for me. They are reallt nice people, too.