We had a major failure of our vehicle's cooling system. A shot oil cooler, blown head gasket, the works. Kelly took care of all of the contacts and inspections with the extended warranty company. Obviously, they didn't want to pay for the repair given the cost but they fought hard for us and helped us out. They even arranged a loaner vehicle when the warranty company's rental period expired. Kelly kept us informed every step of the way and after a monumental effort on their part we are back on the road. I can do regular maintenance and simple repairs but I will ALWAYS trust Kelly's team with the tough stuff! P.S. NEVER buy an Interstate Assureguard Extended Warranty, they were the most difficult company Kelly has ever worked with