They called me after looking at my car and gave me an estimate of the work that needed to be done. I brought my car in on a Friday afternoon and it was ready to pick-up the following Monday. The office staff was nice and personable. My only issue is I was charged $45.99 for them to "look" at my brakes. I told them when I left my car that I had just had my oil changed, tires rotated and brakes checked. Other than that I will go back to them again if needed. Next time I will make sure they understand something like the brakes were just checked.