As a new customer I felt welcomed as soon as I walked in the door. The shop and waiting area was clean, the employees were courteous and professional. The shop is family owed and operated that takes pride in their work. As I was checking out I mentioned to Justin about my car making a winding noise when driving. I figured it was my tires, the owner Kelly over heard my conversation and test drove my car immediately. Also, Kelllys wife (I didn't get her name) was very friendly and accommodating to my two year old daughter and my needs. She offered us beverages and snacks. We had great a conversation with her about her new grand baby! I will be back to Kelly's and I have also referred others.