Always excellent. I am always proud to recommend Kelly's. I like the convenient, common sense approach and the fact that you understand my financial situation and work within my limitations. I am always confident that the work will be done properly and done well with accurately-kept records, and nobody complains that I don't take proper care of my car. You always go the extra mile to help, too. I like that the waiting area is pleasant and comfortable but not expensively fancy. Everyone is always very nice. I like that you love animals, too. I am grateful to have the shop near my house, but I would go farther if necessary..Terri Abraham